Helpdesk Ticket System with Power Apps

In today’s fast-paced workplace, a reliable and efficient Helpdesk system is essential for resolving issues quickly and maintaining smooth operations. To address this need, I built a Helpdesk Ticket System using Power Apps, designed to provide an intuitive experience for both users and administrators. This application includes three primary pages: Login, Dashboard, and Create Ticket.

1. Login Page

The system begins with a login page offering two roles:

• Login as User

• Login as Admin

By selecting their role, users are directed to the corresponding dashboard with features tailored to their needs.

2. Dashboard

The second page is the Dashboard, which offers different functionalities based on the user’s role:

For Admins:

Admins have access to a comprehensive overview of all tickets submitted by users. The dashboard categorizes tickets into three statuses:

• Not Started

• In Progress

• Complete

Admins can view the total count of tickets for each status, making it easy to monitor and prioritize tasks. Additionally, a search box allows admins to look up tickets by ID or username for quick reference.

To avoid duplicate efforts, the system includes a dedicated field where admins can assign a specific person to handle each ticket. Once assigned, admins can update the ticket status and provide comments or details about the root cause.

For Users:

Users can only view tickets they have submitted, giving them a clear way to track the progress of their issues. Tickets are categorized by their status, making it simple to identify pending or unresolved requests.

When a ticket is marked as complete, users can check the root cause and any comments added by the admin, ensuring transparency and better understanding of the solution provided.


3. Create Ticket Page

The third page allows users to create and submit new tickets. Users can provide the following details:

• The type of issue they are facing

• The urgency of the issue

• Their current office location, selected from a dropdown menu listing Myanmar, Norway, Indonesia, and the Philippines

This structure ensures admins have all the necessary information to resolve the issue effectively.


Notifications and Collaboration

Once a ticket is submitted, admins receive an email notification about the new request. This helps ensure prompt action. The admin dashboard also prevents task conflicts by assigning ownership to specific admins for each ticket, ensuring clear accountability and avoiding duplicate work.

This Helpdesk Ticket System demonstrates the power and flexibility of Power Apps in creating custom solutions tailored to organizational needs. By bridging the gap between users and admins, this system simplifies issue resolution, boosts efficiency, and fosters a collaborative environment for IT support.


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